Clarabridge receives investment from General Catalyst / Summit Partners
Deal Synopsis
Clarabridge raised $80 million of Series D venture funding in a deal led by Summit Partners and General Catalyst on September 3, 2013, putting the company's pre-money valuation at $115 million. Boulder Ventures and Eric Ma also participated in the round.
Company Details
Clarabridge is a developer of a customer experience management platform designed to help businesses provide better customer experiences The company's platform uses natural language processing technology for use in customer feedback programs to transform information into intelligence, thus enabling businesses to analyze contact center calls, comments, reviews and other customer feedback in the context of transactions leading to confident, decisive action across the business.
Investor Details
Summit Partners is a private equity firm based in Boston, Massachusetts. The firm seeks to invest in companies operating in the business services, technology, healthcare, life science, consumer products and services, education, energy, financial technology and services, semiconductors, electronics, industrial, and software sectors.
General Catalyst is a venture capital firm headquartered in Cambridge, Massachusetts. The firm seeks to invest in the software, transportation, and big data sectors.